© Phixos Limited. A Blakebrook Business

Privacy Policy

Blakebrook Ltd and its subsidiaries (Symbiotics Limited, Phixos Limited, AMI Learning Limited, Real-Time Consultants Limited and Real Time Consultants International Limited) (“we” or “us”) is committed to protecting and respecting your privacy.

This statement (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Blakebrook Limited, Teme House, Whittington Road, Worcester, WR5 2RY. England.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on any of our websites including,,,,,, (the Sites). This includes personal information provided at the time of registering to use the Sites, subscribing to one of our services, posting material or requesting further services. We may also ask you for information when you report a problem with one of our Sites. For clarity personal data includes name, address, email and telephone contact details, gender, age, D.O.B.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through the Sites and of the fulfilment of your orders.
  • Details of your visits to the Sites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • To notify you about changes to our service.

IP Addresses and Cookies

We may collect information, including information collected through Google Tag Manager, Google Analytics and Google Search Console (,,,, Facebook Pixel), about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookie Name Purpose
Cookie Preference cookiePolicy This cookie stores the user’s decision about accepting cookies to allow or deny non-essential cookies.
Essential site information sessionEssentials This cookie stores information about products added to the basket and determines the user’s journey based on preferences and referrers. __tawkuuid, TawkConnectionTime, ss Tawk to allows users to contact us via automated messaging.
Google Analytics _gid, _ga, _gat, test_cookie These cookies are used to collect information about how visitors use our website. We use the information to help us improve the website. The cookies collect information such as the number of visitors to the website, where visitors have come to the website from and the pages they visited in a way that does not directly identify anyone.
Facebook Analytics _fbp To allow us to optimise and build targeted audiences for Facebook campaigns.
Imperva Incapsula incap_ses_, visid_incap_ These cookies are used for hosting the website across multiple servers.
WorldPay machine, JSESSIONID These cookies are used by the payment provider for the purpose of E-Commerce.
Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Sites and to deliver a better and more personalised service. They enable us:
  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise the Sites according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to the Site.

You may refuse to accept cookies, however, if you select this setting you may be unable to access certain parts of the Sites.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Some basic personal data is provided to an email service provider, (when consented to), for the purpose of email marketing. See the next section.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from the Sites are presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. This is supported through the use of a third party email service provider.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our service.
    To provide you with the information about our products and services which we feel may interest you. Should you wish to opt out of such communications please contact
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To enable our software application suppliers to make modifications.
  • For Quality, training and management information purposes.

Please note features within our website allow access to software tools that can use the personal data you supply in automated output.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the Companies Act 1985.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Blakebrook Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Blakebrooke Ltd, our customers, or others.

Your rights

You have the right to access and view the personal data we hold about you. You have the right to have the personal data we hold about you to be changed, corrected or deleted. You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at

The Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Statement

Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by email.


Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to